ezph Privacy Policy

When you register and use your ezph account, we collect certain personal information that is necessary to operate the platform and comply with our legal obligations under Philippine law. This includes your full name, date of birth, email address, mobile number, and residential address, which are required to verify your identity and process your account. We also collect financial information such as your preferred payment method details and transaction history, which are needed to process deposits and withdrawals in Philippine pesos. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications to ensure consistent and accurate assistance. We may also collect information you voluntarily provide when participating in promotions, surveys, or feedback requests on the platform. All information collected is limited to what is genuinely necessary for the purposes described in this Privacy Policy.

The personal information we collect is used primarily to create and manage your account, process transactions, and deliver the gaming services available on the ezph platform. We use your identity and contact details to verify your eligibility to play, confirm your age in compliance with Philippine regulations, and communicate important account-related updates to you. Transaction data is used to process deposits and withdrawals accurately, detect fraudulent activity, and maintain complete financial records as required by law. Technical and usage data helps us monitor platform performance, identify and resolve technical issues, and personalise your experience based on your activity and preferences. We may use your contact information to send you service notifications, security alerts, and — where you have opted in — promotional communications about new games, features, or offers available on the platform. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All processing of your data is carried out on lawful bases including contractual necessity, legal obligation, and legitimate interest, in accordance with the Philippine Data Privacy Act of 2012.

ezph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purposes we authorise. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required by applicable law or a valid legal order. If ezph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may also share anonymised and aggregated data — which cannot identify you personally — for analytical and reporting purposes. Any third party that receives your data is required to maintain appropriate security standards and is prohibited from using it for any purpose beyond what is strictly necessary. We will always inform you of any material changes to how your data is shared, to the extent permitted by law.

As a registered player and data subject under the Philippine Data Privacy Act of 2012, you have a number of important rights regarding your personal information held by ezph. You have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or out of date. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we must fulfil. You have the right to object to certain types of processing, including direct marketing communications, and to withdraw your consent at any time where processing is based on consent. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided at the bottom of this page, and we will respond to your request within the timeframe required by applicable law. We are committed to making this process straightforward and accessible for all Filipino players on our platform.

ezph implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter as required by Philippine financial regulations and anti-money laundering obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities as required by law without undue delay. We encourage you to also take steps to protect your own account by using a strong, unique password and keeping your login credentials confidential at all times.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ezph handles your personal data, please contact our support team at [email protected]. We aim to respond to all data-related enquiries within a reasonable timeframe and will work with you to resolve any concerns promptly and fairly. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered players through the platform prior to the changes taking effect. Your continued use of the platform after any update constitutes your acceptance of the revised policy. The most current version of this Privacy Policy will always be available at ezph.pro/privacy-policy. We recommend reviewing this page periodically to stay informed about how we protect your information.